Frequently Asked Questions

Archive 2023-2024

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School Information

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Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the International Student Health Insurance Plan?

Online Enrollment Periods

Online Enrollment

Students with a Qualifying Life Event

Claims

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, then you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

PayerFusion Holdings, LLC
2100 Ponce de Leon Blvd
Mezzanine Level, Suite 200
Coral Gables, FL 33134

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. 

To check the status of a claim you submitted, call Concierge Care at (855) 773-7810.



Enhanced Products

Regulatory Notices


Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits, Claims, Coverage, or Member ID

PayerFushion Holdings, LLC
2100 Ponce de Leon Blvd
Messanine Level, Suite 200
Coral Gables, FL  33134

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected